Yes, before being listed for sale, I identify, clean, and check the condition of every single one.
Yes, we offer a scaling discount that automatically applies at checkout with the the following discounts:
5 Listings = 15% off
10 Listings = 25% off
20 Listings = 35% off
30 Listings = 45% off
(Wholesale discounts don’t stack and are not valid in conjunction with any other offer except for free UK standard shipping, and are not valid on listings that are on sale)
We also offer free UK shipping on orders over £60.
(£60 is the cart total, after any sales or discounts have been applied)
When I describe a gemstone as pre-owned, I mean it is being reintroduced into the jewellery supply chain rather than newly mined.
My stock comes from a mix of sources. Most gemstones are reclaimed from old jewellery. Others come from jewellers reducing their stock or closing their businesses, or from private collectors selling excess stones. Very occasionally, this also includes stock from a gem supplier that has closed down.
All stones are carefully assessed, identified, and described by me as a qualified gemologist before being listed.
I categorise reclaimed gemstones into five condition levels:
Excellent: I’ve not found any marks on the gem. It was likely not previously set.
Very Good: Tiny nicks or scuffs that don’t affect the stone’s appearance.
Good: Small nicks/chips and scuffs that very slightly impact aesthetics or need consideration during setting.
OK: Nicks/chips and scuffs that affect aesthetics (such as being on the table or crown facets). These will also often need to be taken into consideration when setting the gem.
Poor: Large chips and scratches significantly impacting appearance; requires re-cutting or polishing to restore usability.
I strive to provide accurate measurements, listing each gems size in millimeters and weight in carats. However, since these measurements are taken manually, please allow for a small margin of error.
When it comes to treatments I err on the side of caution, assuming a gemstone has been treated if that type of stone usually is, unless there is evidence, either visual or an independent lab report, telling me otherwise.
While I can’t guarantee availability of reclaimed gemstones, please do contact me (email hello@azonomy.com) as I might have the perfect stone sitting on our desk waiting to be listed. Even if I don’t have anything right now, I’ll keep an eye out for you and notify you if I find a suitable gem.
Delivery & Returns
We try to ship orders as quickly as possible, but please allow up to 2 working days for your order to be dispatched. Working days are Monday to Friday, excluding bank holidays.
You’ll receive an email with your parcels tracking details once it’s been posted to you.
Our Standard delivery method is via Royal Mail tracked 48 which is usually deliver in 2 to 4 working days after dispatch, but it can take up to 13 working days to arrive.
If you need the gems to arrive faster please consider upgrading from Tracker 48, to either Tracker 24 (usually delivered in 1 to 2 days after dispatch) or Special Delivery (usually the next working day after dispatch).
Yes, we currently deliver to the following countries:
Australia, Canada, Gibraltar, Guernsey & Jersey, Isle of Man, New Zealand.
USA shipping is currently only available via my Etsy shop due to import tariffs
I usually dispatch gemstones within 1 to 2 working days.
All international orders are sent via Royal Mail International Tracked service with a delivery aim of 5 to 7 working days, however this can be up to 4 weeks depending on how busy your countries customs is.
Yes, we have a 14-day return policy, which means you have 14 days from receiving your gemstones to request a return.
To be eligible for a return, the gemstone must be in the same condition that you received it and in its original packaging.
To start a return, please contact us at hello@azonomy.com. Please do not post anything back until after you’ve spoken with us.
Items sent back to us without first requesting a return will not be accepted.
Buyer is responsible for paying the return postage costs.
I will notify you once I’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return and no refund has been received, please contact us at hello@azonomy.com.