Yes, before being listed for sale, I identify, clean, and check the condition of every single one.

Yes, we offer a scaling discount that can be applied at checkout with the the following discount codes:
wholesale1 for 15% off, minimum spend of £100
wholesale2 for 25% off, minimum spend of £200
wholesale3 for 35% off, minimum spend of £400
wholesale4 for 45% off, minimum spend of £800
(Wholesale discount codes are not valid in conjunction with any other offer, and are not valid on sale items)

We also offer free UK shipping on orders over £60.

When I describe a gemstone as pre-owned, I mean it is being reintroduced into the jewellery supply chain rather than newly mined.

My stock comes from a mix of sources. Most gemstones are reclaimed from old jewellery. Others come from jewellers reducing or closing their businesses, or from private collectors selling excess stones. Very occasionally, this also includes stock from a gem or jewellery supplier that has closed.

All stones are carefully assessed, identified, and described by me as a qualified gemologist before being listed.

I categorise reclaimed gemstones into five condition levels:
Excellent: I’ve not found any marks on the gem. It was likely not previously set.
Very Good: Tiny nicks or scuffs that don’t affect the stone’s appearance.
Good: Small nicks/chips and scuffs that very slightly impact aesthetics or need consideration during setting.
OK: Small nicks/chips and scuffs that affect aesthetics and will need to be taken into consideration when setting.
Poor: Large chips and scratches significantly impacting appearance; requires re-cutting or polishing to restore usability.

I strive to provide accurate measurements, listing each gems size in millimeters and weight in carats. However, since these measurements are taken manually, please allow for a small margin of error.

When it comes to treatments I err on the side of caution, assuming a gemstone has been treated if that type of stone usually is, unless there is evidence, either visual or an independent lab report, telling me otherwise.

While I can’t guarantee availability of reclaimed gemstones, please do contact me as I might have the perfect stone sitting on our desk waiting to be listed. Even if I don’t have anything right now, I’ll keep an eye out for you and notify you if I find a suitable gem.

We usually dispatch gemstones within 1 to 2 working days of them being ordered. Our Standard delivery method is via Royal Mail tracked 48 which is usually deliver in 2 to 4 working days after dispatch, but it can take up to 13 working days to arrive.

Yes, we currently deliver to the following countries:
Australia, Canada, Gibraltar, Guernsey & Jersey, Isle of Man, New Zealand.

USA shipping is currently only available via my Etsy shop due to import tariffs

I usually dispatch gemstones within 1 to 2 working days of them being ordered.
All international orders are sent via Royal Mail International Tracked service with a delivery aim of 5 to 7 working days, however this can be up to 4 weeks depending on how busy your countries customs is.

Yes, we have a 14-day return policy, which means you have 14 days from receiving your gemstones to request a return.

To be eligible for a return, your gemstone must be in the same condition that you received it, unused, and in its original packaging. 

To start a return, you can contact me at hello@azonomy.com.

Items sent back to us without first requesting a return will not be accepted. 

Buyer is responsible for paying the return postage costs. 

I will notify you once I’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return and no refund has been received, please contact us at hello@azonomy.com.